Privacy Policy

Extended Data Protection Notice incl. AI & GDPR Compliance

We at HolisticAnalyse.com are committed to protecting your personal data. This Privacy Policy outlines how we collect, process, and protect your data in accordance with the General Data Protection Regulation (GDPR), the TTDSG, and other applicable data protection laws.

1. Controller

HolisticAnalyse
Claudia Merbs
Costa Rica, Perez Zeledon
📧 support@holisticanalyse.com

2. What Personal Data We Collect

We collect the following categories of personal data:

• First name, last name, email address, and (optionally) phone number
• Uploaded images (e.g., for holistic face reading)
• Voluntary health-related information
• Payment information via external providers (Stripe, PayPal – not stored directly by us)
• AI-generated evaluations (non-automated, informative only)
• Technical metadata: IP address, browser type, device details

3. Purpose of Data Processing

Your data is used for the following legitimate purposes:

• Delivering the services you request
• Generating PDF reports, audio coaching, and AI-supported holistic assessments
• Communicating via email or video platforms (e.g., Zoom)
• Enhancing our website and services via anonymized statistics
• Fulfilling legal and contractual obligations under Art. 6 GDPR

4. Use of AI for Client & Website Support

We employ AI-based tools (e.g., OpenAI models and internal systems) in the following ways:

• To generate text-based evaluations and analysis
• To support image-based observation
• To assist in audio feedback and content generation
• To analyze website traffic and usage patterns in anonymized form, helping us improve structure, usability, and service offerings

These AI tools are assistive in nature and do not replace human analysis or wellness-focused evaluation. No fully automated decisions are made about your health (Art. 22 GDPR). Website analysis is pseudonymized and used strictly to optimize our user experience.

5. Data Sharing

Your personal data will never be sold. It may be shared only when necessary:

• With service providers (e.g., payment gateways) for contract fulfillment
• With authorities if legally obligated to do so

All third-party service providers are contractually bound under Art. 28 GDPR.

6. Data Retention

We store your personal data only as long as needed for the intended purpose:

• Uploaded images and reports: up to 12 months
• Legally relevant financial data: up to 6 years (Art. 6(1)(c) GDPR)

You may request deletion or export of your data at any time by contacting us.

🔒 Data Protection Notice (GDPR / DSGVO Compliance)

This website adheres to the principles of:

• Data minimization and privacy by design
• Transparent and lawful processing
• Secure SSL encryption for all transmissions
• Limited access to personal data (authorized personnel only)
• Binding contracts with all data processors
• Data subject rights (access, correction, erasure, objection)

We are committed to protecting your privacy in line with Art. 32 GDPR.

⚖️ Legal Disclaimer

All information and services provided by HolisticAnalyse.com are intended for informational and wellness-support purposes only. They are not a substitute for professional wellness-focused advice, observation, or self-assessment.

The use of our services and tools, including AI-supported analysis, is voluntary and based on data you provide. We do not assume any responsibility for decisions made based on our reports or recommendations. Please consult with a qualified healthcare provider before making health-related decisions.